Refund policy
Last Updated: September 16, 2026
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at wes@cornerstonerentalsusa.com. Please note that returns will need to be sent to the following address: 10 Jackson St Newnan, Georgia 30265
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at wes@cornerstonerentalsusa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wes@cornerstonerentalsusa.com.
We want you to feel confident when ordering from Seven & Stem. If something isn’t right with your order, please review the policy below and contact us so we can help.
Eligible products may be returned within 15 days of delivery.
To qualify for a standard return, products must be:
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Unused
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Unopened
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In their original packaging
Opened or used products are generally not eligible for return unless the item is damaged, defective, or incorrect. Seven & Stem Return & Refund Po…
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
When contacting us, please include your order number and, if applicable, photos of the product and packaging so we can review the issue and determine the appropriate resolution. Seven & Stem Return & Refund Po…
Return Shipping
Customers are responsible for return shipping costs for standard returns.
If the return is the result of a damaged, defective, or incorrect item, Seven & Stem will work with you regarding the return or replacement process. Seven & Stem Return & Refund Po…
Shipping Charges
Original shipping charges are generally non-refundable. Seven & Stem Return & Refund Po…
Refunds
Once an approved return is received and inspected, the refund will be issued to the original payment method.
Please allow additional processing time for your bank or card issuer to post the refund to your account. Seven & Stem Return & Refund Po…
Order Cancellations
Orders may be canceled before they have been fulfilled or shipped.
Once an order has entered fulfillment or has shipped, it can no longer be canceled and will instead be subject to the return policy outlined above. Seven & Stem Return & Refund Po…
How to Request a Return
To request a return, refund, or cancellation, please contact:
Seven & Stem Customer Support
support@sevenandstem.com
Please include your name, order number, and a brief description of your request.
Return Address
Approved returns should be mailed to:
Seven & Stem LLC
10 Jackson St
Newnan, Georgia 30265
Phone Number
+1 678-340-4621
Please contact us before sending a return so we can confirm that your item is eligible and provide any necessary return instructions.